Terms and Conditions
Welcome to the website of Jewel Playground Limited (“we,” “us,” or “our”). By accessing or using our website and/or placing an order, you agree to comply with and be bound by the following terms and conditions:
1. Pricing and Payment
All prices are stated in Hong Kong Dollars (HKD). Hong Kong does not impose sales tax or VAT on goods.
Full payment is due at purchase unless otherwise specified. Ownership of goods transfers only after full payment is received and cleared.
2. Overseas Sales and Customs
If goods are shipped outside Hong Kong, you are responsible for any import duties, taxes, customs charges, or handling fees applied by your country or shipping carrier.
Jewel Playground Limited is not liable for customs delays, additional charges, or confiscation of goods by authorities.
3. Product Description
We strive to ensure accurate descriptions of materials, weights, and gemstones, but natural variations in color, inclusions, and finish may occur and are not defects.
4. Inspection on Receipt
You must inspect goods upon receipt or collection. Acceptance constitutes your confirmation that the goods match the description and are in acceptable condition.
5. Returns, Exchanges, and Refunds
All sales are final and non-refundable.
Unworn standard items in original condition with tags and packaging may be exchanged or credited towards store credit within 7 days of purchase with the original invoice.
No cash refunds will be provided except where legally required (for example, defective products).
For hygiene reasons, certain items like earrings are not returnable unless defective.
Items altered, worn, damaged, or not in original saleable condition are not eligible for return or exchange.
6. Custom, Personalized and Made-to-Order Items
Custom, engraved, resized, or specially made items are strictly non-refundable and non-exchangeable except for manufacturing defects.
A non-refundable deposit of 50% of the total order price is required before production begins. Orders cannot be canceled once production starts.
7. Warranty
Jewel Playground Limited offers a warranty period of 24 months covering manufacturing defects only.
The warranty excludes damage from normal wear and tear, misuse, accident, loss, theft, or unauthorized repairs.
Free repair or replacement services are provided for covered defects during the warranty period.
Proof of purchase is required to make a warranty claim.
8. Limitation of Liability
To the extent permitted by law, Jewel Playground Limited’s liability is limited to the purchase price of the product.
We disclaim liability for indirect or consequential losses.
9. Privacy and Data Protection
We collect and use your personal data solely for order processing and legal compliance, in accordance with applicable Hong Kong data protection laws.
10. Governing Law
These Terms and Conditions are governed by the laws of Hong Kong SAR.
Changes to Terms:
Jewel Playground reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our Instagram page or website.
Contact Information:
If you have any questions regarding these Terms and Conditions, please contact us via +852 61014793 or email to: contact@jewelplayground.com
Lasted updated: 13 November 2025